Terms & Conditions

  • Payment in full must be received in order for your reservation to be confirmed
  • Cancellation 24 hours or less before the day of your reservation will receive a 75% refund
  • Cancellations 24 hours or more shall receive a 90% refund unless a refund is requested within 12 hours of your reservation
  • Cancellation after commencement of reservation or ‘no shows’ will receive no refund.
  • Wild Rides Fiordland Ltd reserves the right to resell reservations if I have not shown within an hour of my reservation commencing and have contacted a Wild Rides staff member and made appropriate arrangements.
  • I agree to allow Wild Rides to securely hold my credit card details as security. No money will be held on the card and your card will not be charged. Card details are held by an authorized secure third party, Payment Express.

Equipment

  • I agree that I am solely and absolutely responsible for the care and safe keeping of all bikes, equipment and accessories hired from Wild Rides Fiordland Ltd for the duration of this agreement.
  • If the bikes, equipment or accessories are lost or damaged, (including without limitation; loss or damage arising from fire, accident, theft, collision, misuse and normal maintenance as you would carry out on your own bike), I agree to compensate Wild Rides Fiordland for the full cost of repairing such damage or replacing the Equipment, regardless of the cause of such loss or damage, including the costs of enforcing this release.
  • I agree to cover either replacement costs or repair costs if I damage, lose, or the bike is stolen while in my possession.

Bike carriers and transportation

  • Wild Rides Fiordland LTD rental bikes can only be transported on a bike carrier approved by a Wild Rides staff member.

Risks, safety and law

  • I accept cycling and associated activities have inherent risks, and can be dangerous.
  • I understand that these risks include (but not limited to) illness, navigational difficulties, rough riding conditions, poor weather, and collisions, all of which may occur in isolated areas.
  • I agree and accept all risks, and will not hold Wild Rides Fiordland Ltd or any of their employees responsible or make any claim against them (including claims arising from negligence) for any direct or indirect injury or damage to myself or my property in the course of my use of the bikes, equipment, accessories or my association with Wild Rides Fiordland Ltd or their employees.
  • I understand that New Zealand law requires the use of bicycle helmets and I agree to wear a cycle helmet at all times I am using the bicycle.
  • I agree to use the equipment in a lawful, safe and proper manner at all times and understand that my behaviour whilst undertaking the use of the hired Equipment affects the risks that I maybe exposed to.

 

Weather and unexpected events

  • Wild Rides Fiordland LTD reserves the right to cancel reservations due to extreme weather conditions or unsafe conditions on the Waiau river.

Physical fitness

  • I am physically fit and there is no medical or other reason why I should not participate in the activity of cycling.
  • In the event that I require medical treatment I agree that it is my responsibility to seek and obtain any necessary medical treatment, at my own expense and that Wild Rides Fiordland Ltd is in no way responsible for seeking, obtaining or meeting the cost of any medical treatment whatsoever.

Your booking is accepted on the basis that you acknowledge that you have read, understand and accept our terms and conditions.

Disclaimer – Terms, prices and conditions are all subject to change without notice, prior to booking.

Covid-19 Update:
– A full refund will be offered if NZ, or parts of NZ go in to lockdown or the alert level gets raised to lv2 or above. We realize some customers can not travel during lv2. We value your safety and the safety of our staff, so please do contact us if you have any concerns. If you would prefer to re-book your tour for another date we will also work with you to find the best solution.
– If you are travelling to NZ and haven’t yet cleared customs and quarantine, please wait until you have been released from quarantine before booking. 

A 20% deposit of the full amount must be received in order for your reservation to be confirmed. Via the website, payment in full is required.

  • Cancellation 48 hours or less before the day of your reservation will receive a 75% refund of the entire amount, plus accommodation deposits lost
  • Cancellations 12 hours or less shall receive an 30% refund of the entire amount unless a refund is requested within 12 hours of your reservation being made.
  • Cancellation after commencement of reservation or ‘no shows’ will receive no refund. Transport leaving from Wild Rides – Bike Fiordland HQ will leave no later than 10mins after the scheduled departure time.
  • Wild Rides Fiordland Ltd reserves the right to resell reservations if you have not shown within 30mins of my reservation commencing and have contacted a Wild Rides staff member and made appropriate arrangements.

In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include:

Loss of personal property, illness and/or injury as a result of the environment and weather, accidents involving personal injury and/or death. 

Wild Rides Fiordland LTD reserves the right to change, cancel, delay or make any other adjustment to the tour if a Wild Rides staff member identifies a reason that adversely affects the health and safety of the trip and those on board the vehicle/trip. This includes, but not limited to, weather events, unsuitable/unsafe conditions, health and fitness of customers, customers own equipment etc. 

The staff and management of Wild Rides Fiordland LTD take all practicable steps to identify and minimise potential dangers. However, you must follow our instructions at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times.

You must release or indemnify Wild Rides Fiordland LTD and our staff against any liability we incur

to anyone else, resulting from your failure to follow our instructions or the failure of any person

accompanying you under the age of 18 to follow our instructions.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel any tour if we become concerned for any reason for your safety or that of any other person.

WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.

EXCLUSIONS: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993. Please list on this form any medical conditions or other information we need to know to include you safely in this activity. For example: asthma, allergies, heart conditions, epilepsy or pregnancy. You are entitled to access any information we hold about you or to request its correction at any time.

Equipment

  • I agree that I am solely and absolutely responsible for the care and safe keeping of all bikes, equipment and accessories hired from Wild Rides Fiordland Ltd for the duration of this agreement.
  • If the bikes, equipment or accessories are lost or damaged, (including without limitation; loss or damage arising from fire, accident, theft, collision, misuse and normal maintenance as you would carry out on your own bike), I agree to compensate Wild Rides Fiordland for the full cost of repairing such damage or replacing the Equipment, regardless of the cause of such loss or damage, including the costs of enforcing this release.
  • I agree to cover either replacement costs or repair costs if I damage, lose, or the bike is stolen while in my possession.

Risks, safety and law

  • I accept cycling and associated activities have inherent risks, and can be dangerous.
  • I understand that these risks include (but not limited to) illness, navigational difficulties, rough riding conditions, poor weather, and collisions, all of which may occur in isolated areas.
  • I agree and accept all risks, and will not hold Wild Rides Fiordland Ltd or any of their employees responsible or make any claim against them (including claims arising from negligence) for any direct or indirect injury or damage to myself or my property in the course of my use of the bikes, equipment, accessories or my association with Wild Rides Fiordland Ltd or their employees.
  • I understand that New Zealand law requires the use of bicycle helmets and I agree to wear a cycle helmet at all times I am using the bicycle.
  • I agree to use the equipment in a lawful, safe and proper manner at all times and understand that my behaviour whilst undertaking the use of the hired Equipment affects the risks that I maybe exposed to.

Weather and unexpected events

  • Wild Rides Fiordland LTD reserves the right to cancel reservations due to extreme weather conditions or unsafe conditions on the Waiau river.

Physical fitness

  • I am physically fit and there is no medical or other reason why I should not participate in the activity of cycling.
  • In the event that I require medical treatment I agree that it is my responsibility to seek and obtain any necessary medical treatment, at my own expense and that Wild Rides Fiordland Ltd is in no way responsible for seeking, obtaining or meeting the cost of any medical treatment whatsoever.

Your booking is accepted on the basis that you acknowledge that you have read, understand and accept our terms and conditions.

Disclaimer – Terms, prices and conditions are all subject to change without notice, prior to booking.

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